{"id":588,"date":"2025-08-23T19:23:29","date_gmt":"2025-08-23T17:23:29","guid":{"rendered":"https:\/\/finardi.bigdevacademy.com\/?page_id=588"},"modified":"2025-08-23T19:23:29","modified_gmt":"2025-08-23T17:23:29","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/finardi.bigdevacademy.com\/index.php\/politique-de-remboursement\/","title":{"rendered":"Politique de Remboursement"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Introduction<\/h2>\n\n\n\n<p>Chez Divine &amp; Belle, la satisfaction de nos clients est notre priorit\u00e9. La pr\u00e9sente politique de remboursement d\u00e9finit les conditions dans lesquelles un remboursement ou un avoir peut \u00eatre accord\u00e9, que ce soit pour nos services de coiffure ou pour l\u2019achat de produits en ligne ou en salon.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Services (rendez-vous et prestations en salon)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les prestations effectu\u00e9es en salon (coupe, coloration, soins, etc.) ne peuvent pas donner lieu \u00e0 un remboursement une fois r\u00e9alis\u00e9es, dans la mesure o\u00f9 il s\u2019agit d\u2019un service fourni.<\/li>\n\n\n\n<li>Toutefois, si vous rencontrez un probl\u00e8me avec la prestation r\u00e9alis\u00e9e, nous vous invitons \u00e0 nous contacter dans un d\u00e9lai de 48 heures afin que nous puissions trouver une solution (ex. : retouche, correction ou geste commercial).<\/li>\n\n\n\n<li>Les annulations de rendez-vous doivent \u00eatre effectu\u00e9es au minimum [24\/48 heures] avant l\u2019horaire pr\u00e9vu. Dans le cas contraire, l\u2019acompte ou le paiement en ligne (si applicable) ne pourra pas \u00eatre rembours\u00e9.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Produits (shampoings, soins, accessoires, etc.)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous disposez d\u2019un d\u00e9lai de 14 jours calendaires \u00e0 compter de la r\u00e9ception de votre commande pour demander un \u00e9change ou un remboursement.<\/li>\n\n\n\n<li>Les produits doivent \u00eatre retourn\u00e9s dans leur emballage d\u2019origine, non ouverts et non utilis\u00e9s, accompagn\u00e9s de la preuve d\u2019achat (facture ou re\u00e7u).<\/li>\n\n\n\n<li>Les frais de retour sont \u00e0 la charge du client, sauf en cas d\u2019erreur de notre part (produit incorrect ou d\u00e9fectueux).<\/li>\n\n\n\n<li>Apr\u00e8s r\u00e9ception et v\u00e9rification des produits, nous proc\u00e9derons au remboursement sur le moyen de paiement utilis\u00e9 lors de l\u2019achat dans un d\u00e9lai de [7 \u00e0 14 jours ouvr\u00e9s].<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Produits non remboursables<\/h2>\n\n\n\n<p>Pour des raisons d\u2019hygi\u00e8ne et de s\u00e9curit\u00e9, certains articles ne peuvent pas \u00eatre rembours\u00e9s ni \u00e9chang\u00e9s, notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les produits capillaires ouverts ou d\u00e9j\u00e0 utilis\u00e9s.<\/li>\n\n\n\n<li>Les accessoires de coiffure utilis\u00e9s (peignes, brosses, etc.).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Proc\u00e9dure de demande de remboursement<\/h2>\n\n\n\n<p>Pour toute demande de remboursement ou d\u2019\u00e9change, merci de nous contacter \u00e0 l\u2019adresse suivante :<br>[E-mail de contact]<br>ou par t\u00e9l\u00e9phone au [num\u00e9ro de t\u00e9l\u00e9phone].<\/p>\n\n\n\n<p>Merci de pr\u00e9ciser :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Votre nom et pr\u00e9nom.<\/li>\n\n\n\n<li>Votre num\u00e9ro de commande ou date de prestation.<\/li>\n\n\n\n<li>Le motif de la demande.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Modification de la politique<\/h2>\n\n\n\n<p>Nous nous r\u00e9servons le droit de modifier la pr\u00e9sente politique de remboursement \u00e0 tout moment, afin de l\u2019adapter \u00e0 l\u2019\u00e9volution de nos services ou de la r\u00e9glementation en vigueur. La date de la derni\u00e8re mise \u00e0 jour figure ci-dessous.<\/p>\n\n\n\n<p>Date de derni\u00e8re mise \u00e0 jour : [Date].<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction Chez Divine &amp; Belle, la satisfaction de nos clients est notre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-588","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de Remboursement - Divine &amp; Belle<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de Remboursement - Divine &amp; Belle\" \/>\n<meta property=\"og:description\" content=\"1. 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